Your Questions, Answered
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Loafie creates natural dog care, wellness, and lifestyle products, including grooming essentials, bone broths, meal toppers, wool beds, dog coats and accessories. We also attend markets and dog events throughout New Zealand.
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Navigate to the Craft One tab on our website, or, contact us directly via phone or email.
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Loafie started from a love of dogs and a desire to create products we'd happily use for our own.
Rather than chasing trends, we focus on making products that are practical, effective, and made with care. Every Loafie product is handmade in small batches right here in New Zealand, using quality ingredients and materials chosen with a dogs' wellbeing and comfort in mind.
From grooming products and nourishing broths to wool beds and handmade coats, everything in our range is created with purpose and tested by our own four-legged quality control team before making its way to yours.
Every product in the Loafie range is something we've created because we believe it adds genuine value to the lives of dogs and their humans.
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.
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We want you and your dog to be happy with your purchase. If there is an issue with your order, please contact us as soon as possible and we'll do our best to help.
Due to the nature of our products, we cannot accept returns or exchanges on used grooming, food, or hygiene products. However, if your item arrives damaged, faulty, or incorrect, please get in touch within 7 days of receiving your order.
For eligible returns, items must be unused, in their original condition, and returned in their original packaging where possible.
If you have any questions about a product before purchasing, feel free to contact us — we're always happy to help.
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Wool products are made to order, please allow 12-14 days during the busy seasons. All other products are shipping within 72hrs of the order being placed.
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Absolutely - to order a custom bed get in touch with us and we’ll work with you to make your vision come to mind.
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Yes, we welcome enquiries from retailers interested in stocking Loafie products.
Our range is handmade in New Zealand in small batches and includes natural grooming products, dog wellness products, wool beds, coats, and accessories.
If you're interested in becoming a Loafie stockist, we'd love to hear from you. Please contact us to discuss our product range, minimum order quantities, and wholesale pricing options.